Return & Refund Policy
Return Policy
At [Your Brand Name], we want every customer to shop with confidence. If you are not fully satisfied with your purchase, we are here to help.
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
Be unused and in original condition
Include original packaging and accessories
Not show signs of damage caused by misuse
Please note that customized or special-order products may not be eligible for return unless there is a quality issue.
Return Process
To start a return, please contact our support team at:
Email: support@shapakine.com
Please include:
Your order number
Product photos (if applicable)
Reason for return
Once your return request is approved, we will provide return instructions and the return shipping address.
Return Shipping
For products fulfilled through Amazon FBA warehouses in the United States, returns may be processed through local U.S. return centers whenever available.
If the return is caused by product defects or shipping damage, we will cover the return shipping cost.
If the return is due to personal reasons, buyers may be responsible for return shipping fees.
Original shipping fees are non-refundable unless the item arrives damaged or incorrect.
Refund Policy
After we receive and inspect the returned item, refunds will be processed within 3–7 business days.
Refunds will be issued to the original payment method used for the purchase.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We may request photos of:
The product
Packaging
Shipping label
We will arrange a replacement or full refund as quickly as possible.
Order Cancellation
Orders may be canceled within 12 hours after purchase.
Once the order has been shipped, cancellation requests may no longer be accepted.
Non-Returnable Items
The following items cannot be returned:
Used products
Customized products
Clearance or final-sale items
Products damaged by improper use
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: support@shapakine.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)