Frequently Asked Questions
What payment methods does Shapakine accept?
We accept major credit cards including Visa, Mastercard, American Express, and Discover. Payments are processed securely through our checkout system. All prices are listed in U.S. Dollars (USD).
Do you ship internationally?
Currently, Shapakine ships within the United States. We are working to expand international shipping options in the future.
If you are located outside the U.S., please contact us for assistance with special shipping arrangements.
How do I place an order?
Simply browse our website, add your selected products to the cart, and proceed to checkout.
Once an order has been submitted, we begin processing it immediately. If you need to make changes, please contact us as soon as possible.
How long does shipping take?
Most orders are processed within 1–2 business days.
Standard U.S. delivery typically arrives within 3–7 business days, depending on your location and product availability.
How can I track my order?
Once your order ships, you will receive a confirmation email containing your tracking information.
You can use the tracking number to monitor delivery progress directly through the carrier’s website.
Do you offer free shipping?
Yes. We offer free shipping on qualifying orders within the United States.
Shipping promotions and minimum order requirements may vary throughout the year.
What should I do if I receive the wrong item?
We apologize for any inconvenience.
Please contact our customer support team within 7 days of delivery and include:
Your order number
Photos of the received item
Photos of the package label
We will resolve the issue as quickly as possible.
What should I do if my product arrives damaged?
If your order arrives damaged during shipping, please contact us immediately.
Provide photos of:
The damaged product
Packaging materials
Shipping label
Our team will review the claim and arrange a replacement or refund when appropriate.
What is your return policy?
We offer a 30-day return policy on eligible items purchased directly from Shapakine.com.
Returned products must be:
Unused
In original packaging
In resalable condition
Please review our Return & Refund Policy page for complete details.
How do I request a return?
To start a return, please contact our support team at:
support@shapakine.com
Include your order number and reason for return. Our team will provide return instructions and the return shipping address.
When will I receive my refund?
After your returned item has been received and inspected, refunds are typically processed within 3–7 business days.
Refunds will be issued to the original payment method used during checkout.
Is my payment information secure?
Yes.
Shapakine uses industry-standard SSL encryption and secure payment gateways to protect your personal and payment information.
All transactions are processed through secure, encrypted connections.
What happens if my payment is declined?
If your payment cannot be processed, your order will not be completed.
Please verify your billing information or try another payment method. If the issue continues, contact your card issuer for assistance.
Do you offer wholesale or dealer programs?
Yes.
Shapakine works with dealers, distributors, retailers, and OEM partners.
If you are interested in wholesale pricing or partnership opportunities, please visit our Dealer Program page or contact us directly.
Do your products come with a warranty?
We stand behind the quality of our products.
Warranty coverage may vary by product category. Please refer to the product page or contact customer support for specific warranty information.
How can I contact Shapakine?
For customer support, dealer inquiries, or product questions, please contact us:
Email: support@shapakine.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)
We typically respond within one business day.